How Are We Doing?

Going into the appointment, I was worried about the procedure, but the doctor and staff were reassuring and the procedure went by quickly and painlessly.

- Alex W

Very good service

- Denis p

Great place very professional and friendly they make you very comfortable

- Selena S

Excellent experience with staff.

- Ian L

More detailed instructions on aftercare for wisdom teeth removal would be great. Everything besides that was amazing. Very satisfied.

- Ciara M

I feel very nervous about the procedure, but the doctor have a gently hand. Thank you very much!

- Jorge H

Overall we had a good experience,the doctors were friendly and the place is so clean and very professional. The only issue I had was when right after my daughter came out of anaesthesia the nurse seemed very inconsiderate to the fact my daughter was all drugged up. My daughter was whimpering , crying and tried her hardest to stay awake and the nurse kept saying "don't cry and don't fall asleep" in a very rude tone. I personally felt like she was being very passive aggressive but I didn't want to confront her or say anything because my daughter just needed to go home.

- Caroline P

Everyone there’s was super nice a took very good care of my son . You can tell they care about there patients.

- Tania C

I was scared to death to even walk through the door. The staff made me feel so comfortable and not like the worst person in the world for having waited so long. The 4 broken teeth where removed and i was on my way . healing is almost complete . really had a good experience, esp being as scared as I was.

- JACQUELINE R

This was for my 12 yr old son...no issues!!!! Very caring staff to a nervous kid!!!

- Linda F

At Baystate dental every one was very nice, friendly and professional, I took my special need daughter at Baystate for tooth extraction we got the same courtesy and kindness from Every one as I got it at my last visit. I will recommend this office to every one specially if you want to see a good surgeon

- S S

Dr. Shen was great - very clear with instructions and caring with my son's first surgery (wisdom tooth extraction). He even called the evening after the surgery to check on him and answer any questions. We really appreciate how thorough and caring he is!

- Gabrielle G

Overall extremely pleased with our experience.

- Lisa S

Staff was wonderful

- Ryan H

Amazing staff !!

- Lisa W

Overall amazing service. Would definitely recommend to a friend!

- Haman B

I asked to be give Nitrous Oxide ( laughing gas) over my anxiety for IV catheter administrations and nerves over whole procedure, nurses and doctors were very willing to go through with my request. A Nurse held my hand for the IV placement which I felt was very helpful and sweet. Also they explain everything for aftercare very well to Adult driving me home after procedure and sent home informational papers. My overall experience was good and I will be going back for a check up.

- Selena M

In my fifty plus years I have never been treated so kind as I was at Baystate Oral . Dr Shen brings smiles to you and he has a miraculous way of seeing that you are pain free. I was nervous however Dr Shen and his wonderful assistants made my surgery a complete success. I left with a smile on my face. I recommend Dr. Shen for anyone that wants great doctor that you can trust.

- Gwen R

Doctor Shen is experienced and the staff are caring.

- Jialin S

a really nice staff,doctor is excellent

- ROSA G