How Are We Doing?

Great team, friendly, very informative.

- Cynthia R

The front desk was very helpful and patient helping me schedule all my appointments and answering all my concerns.

- Brenda C

Excellent staff and intelligent very knowledgeable doctor.

- Harshaben P

Thank You

- McAuley N

In my 57 years I’ve never had the experience I had with Bay State, absolutely the best in Central Massachusetts. Typically I’m uptight and nervous, but not here. I was welcomed with friendliness and kindness, I felt no pain whatsoever, none. The medication I receive to relax me worked wonderfully. Dr. Chen is talented, with a kind and caring disposition, reflecting the entire staff at large. After experiencing the treatment at Baystate I won’t go anywhere else whether they take my insurance or not, Dr. Chen is my choice. Seriously you should meet the doctor and his staff. They are Quite literally the best I’ve ever experienced. You should definitely try Baystate and Dr. Chen totally

- Jay M

Dr. Shen and staff were kind, accommodating and friendly! They made the process go as smoothly and painlessly as possible. Highly recommend their services!

- Abby F

Very professional, caring environment.

- Dawn O

My son had to have a tooth removed. He was really nervous but the dentist and nurses took the time to comfort him. They were understanding and I felt they didn’t just look at my child as an assembly line. He was a patient, a child and a person. We will return for any future surgery’s, and will be sure to recommend to family and friends.

- Tara K

All involved made my experience easy and pain free!

- Michelle Z

Absolutely loved my visit! I’ve never had such a great experience getting a tooth pulled! My healing was exceptionally quick!! And let me tell you PAIN FREE!! No Swelling !!! I highly recommend this office!!

- Charlene C

People at this place are very professional and knowledgeable. I would like to thank all staff for their great job.

- Vlad V

Everyone was great and made me very calm and comfortable for the procedure.

- Ryan W

Just a big thank you. I can't believe the difference.

- Donna L

Such a great experience

- Brian T

My visit was great. I had a tooth extraction and it was over before I knew it with 0 pain. Everyone there was so friendly!

- Laurel B

The procedure was calm and fast

- Rhodaline A

The staff is amazing the office is great if it wasn’t for the doctor and his pathetic bedside manner and the fact that he completely insulted me then I would recommend 100%. But because of him I will not recommend nor return

- Tanya M

I was not happy when my child was not given ample time to rest before release. It made it difficult to walk home when still under anesthesia.

- Kofi S

The office was welcoming including staff. Cleaned and sanitized, I felt very comfortable considering a tooth removal. The staff was friendly and calming also Dr. Shen listened to my concerns and the appointment went smoothly. Highly recommended if you have dental anxiety.

- Tammy S

Everyone at the office was very helpful and kind. They made me feel comfortable in an anxious situation and took great care of me. Doctor Shen was very thorough and informative. He answered all my questions and made me feel comfortable with the procedures that needed to be done. I would certainly recommend this office to anyone needing this kind of care!

- Stacey M