Very knowledgeable, friendly and supportive. I will be returning and would recommend anyone who needs oral surgery to go to Baystate Oral.

- Anna M

Everything about my consult and extraction was wonderful. The doctor and staff were just amazing. They made me feel very comfortable and safe during this time of Covid-19. I will highly recommend Dr. Shen and Baystate Oral Surgery to my friends and family. Thanks, Lynne Thurber

- Lynne T

For the most part everybody was friendly. The woman at the front desk was so nice. Both the doctor’s assistants were great. One even offered to hold my head for support lol, which really helped my nerves. My only complaint was when one of the assistants commented on how nice and white my teeth were, the doctor chimed in and stated, “but now you’ll be missing one.” That was kind of a blow considering how hard of a decision it was to let that tooth go. Overall, it was a good experience. I would just caution the doctor from making insensitive statements in the future. Other than that, he too was also pleasant.

- Aaron T

Your whole office staff, the doctor and his assistants made for an easy time of a very tough extraction. i would without thought return here if more work on my teeth needed in the future. Thank you to all !!!

- rocky d

I am afraid of the dentist. Everyone in the office was kind and helpful. I was put under for the extraction. When I woke up it was over. I had minimal pain and it healed quickly. I would recommend this office to a friend.

- Catherine D

Everyone was very nice, clean and caring.

- Adam B

Great

- Gary K

excellent job overall

- Audrey C

The doctor was great he made me comfortable in a very uncomfortable situation and staff was caring as well

- Ashley H

Very friendly staff and professional doctor. The surgery didn't hurt at all.

- Lexy J

This was my 3rd visit with Dr. Shen and staff over 2 years and I find it professionally operated and a good system for the patient. You go in, get the job done, and walk out much better than when you went in! Thank you Dr. Shen and Staff once again!!!!

- Robert D

Muy amables y atentos con sus pacientes.

- Nancy S

Couldn’t ask for better service. I was given a discount for paying cash, much appreciated

- Paul B

Exceptional doctor and service

- Dorothy D

Everything went very well

- Rich Z

Amazing job, thank you!

- Tracy K

I wouldn't go anywhere else to have my teeth worked on.Dr.Shen is so easy going & knows his profession very well. I had 5 teeth that needed to be extracted, & I thought he was still working to get the first one out, when all of a sudden he said he was all done .Quick & painless.

- Stephen C

Overall a pleasant experience

- Kerry L

The staff and care for my younger son was outstanding will definitely reccomend to friends

- Jillian O

I was the very nervous girl on 7/1 at 1:45. I want to thank the dentist and all of the staff for an amazing job. The hygienists/assistants were very nice, and the procedure itself went great. Less than one day later and no pain. I will definitely return if needed.

- Jackeline M