Important Information Regarding COVID-19

Dear Valued Patients and Families,

We hope you and your family are in good health during this unprecedented time. While many things have changed, one thing has remained the same: our commitment to your safety.

Our office follows infection control recommendations made by American Dental Association (ADA), the U.S Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA).

You may see some changes when you come for your appointment. We took these measures to help protect our patients and staff.

  • Patient Screening
    • Pre-visit medical and travel history screenings
    • Touchless forehead temperature screenings

  • Patient Registration Procedures
    • Patients are required to complete online registration at baystateoms.com at least 2 days before your appointment date
    • Curb-side (in the parking lot) check-in via phone call, no more waiting in the reception area
    • Touchless forehead temperature scan at the door
    • Patients will be escorted directly to the treatment room
    • Plexiglass barriers in reception area
    • Only patients are allowed in the practice to reduce potential exposure, 1 parent/guardian is allowed with underage patient

  • PPE Protocol
    • All surgical staff must wear:
      • Body gowns
      • Surgical caps and N-95 masks
      • Full Face shields
    • Front desk staff should also wear a surgical mask

  • Environmental Protocol
    • In addition to perform regular decontaminate/disinfect procedures, HOCL (Hypochlorous Acid) fogger will be used to disinfect treatment room after each surgery, and the recovery room upon patient’s discharge.
    • Disinfect the entire office including the computers, printers and keyboards with HOCL fogger at the end of day
    • Wipe all touchable surface areas in reception area on a regular schedule

  • Post-Procedural Patient Evaluation
    • All patients should report any signs or symptoms of Covid-19 within next 14 days

We are here to answer any questions you may have in regard to the safety measures we well be implementing. We are here for you and look forward to seeing you soon.